The Film Festival Radar - Privacy Policy

Last updated: 2 July 2026 This Privacy Policy explains how Film Festival Radar collects, uses, stores and shares personal information when you use www.filmfestivalradar.com, our app, dashboards, temporary testing domains, tools, products and services. Film Festival Radar is a service operated by MiraBan Ltd. MiraBan Ltd is the controller of your personal information unless we state otherwise. Company number: 11135660 Registered office: 20-22 Wenlock Road, London, England, N1 7GU Contact email: hello@filmfestivalradar.com This Privacy Policy applies to filmmakers, festival organisers, reviewers, account holders, subscribers, visitors, administrators, contacts and anyone else who uses or interacts with the Service. This Privacy Policy should be read together with our Terms & Conditions and our Review, Moderation & Platform Integrity Policy. Where personal information is involved, this Privacy Policy explains how that information is collected, used, stored, shared, retained and protected.

1. Summary

We collect and use personal information to operate Film Festival Radar, including to:

• create and manage accounts;
• provide festival search, comparison and trust-check tools;
• enable reviews and ratings;
• manage filmmaker and festival profiles;
• process subscriptions, credits and payments;
• operate Festival Advisor and Festival Match;
• review festival claims and verification applications;
• prevent fraud, fake reviews, abuse and manipulation;
• moderate content and handle complaints;
• improve the platform;
• communicate with users;
• comply with legal obligations. Some features may involve user-generated content, AI-assisted outputs, matching tools, public profiles, payment metadata, review moderation and verification evidence. You should not submit sensitive personal information unless it is necessary for the feature you are using.

2. Personal information we collect

We may collect the following categories of personal information.

2.1 Account information

This may include:

• name;
• email address;
• password or authentication information;
• account type;
• login history;
• account settings;
• subscription status;
• credit balance;
• support messages;
• communication preferences.

2.2 Filmmaker information

This may include:

• film profile information;
• project title, synopsis, genre, category, country, language, theme, runtime and production details;
• festival preferences;
• match preferences;
• public or private profile settings;
• reviews and ratings submitted by you;
• Festival Advisor prompts and outputs;
• match reports or downloaded reports.

2.3 Festival organiser information

This may include:

• organiser name;
• festival role or affiliation;
• festival profile information;
• contact details;
• submitted festival data;
• claim requests;
• verification evidence;
• logos, images, venue details and supporting materials;
• approval, rejection or moderation notes;
• communications with us.

2.4 Reviews, ratings and trust information

This may include:

• review text;
• star ratings or scores;
• date and time of review;
• festival reviewed;
• user account linked to the review;
• evidence provided for moderation;
• reports, disputes or right-of-reply correspondence;
• moderation decisions. Some reviews or ratings may be public or visible to other users.

2.5 Advisor conversations and AI-tool data

If you use Festival Advisor or similar tools, we may process:

• prompts or questions you submit;
• responses generated by the tool;
• conversation timestamps;
• credit usage;
• saved or unsaved conversation status;
• related festival or film context you provide;
• technical logs needed to operate the tool. Advisor conversations may include information about your film, career, strategy, finances, festival history, identity, creative work or personal circumstances. Please avoid submitting sensitive personal information unless strictly necessary.

2.6 Festival Match and matching data

If you use Festival Match, Filmmaker Match or similar tools, we may process:

• film profile information;
• festival profile information;
• genre, country, category, project type, theme, language and runtime;
• festival focus, rules, deadlines and eligibility indicators;
• public profile preferences;
• non-sensitive matching signals;
• AI-assisted analysis;
• manual research signals;
• verification signals;
• ratings and review signals;
• trust signals;
• match scores, reports and downloads;
• interaction history. Festival Match may use AI to help identify and organise possible alignment between films, filmmakers and festivals. However, matching is not based only on AI. It may also use public data, user-submitted data, manual research, organiser-submitted information, reviews, verification data, trust indicators and platform rules. Match results are indicative and do not guarantee selection, contact, suitability or festival outcome.

2.7 Payment and transaction information

We may collect or receive:

• billing name;
• billing email;
• plan purchased;
• subscription status;
• credit package purchased;
• payment status;
• invoice or receipt information;
• payment-provider customer ID;
• transaction metadata;
• failed payment information;
• refund or chargeback status. We do not intentionally store full payment card numbers on our own systems. Card payments are processed by third-party payment providers.

2.8 Moderation, complaint and evidence-log data

We may collect and keep records relating to:

• festival complaints;
• review disputes;
• festival right-of-reply requests;
• takedown requests;
• defamation or legal notices;
• moderation decisions;
• evidence submitted by users or festivals;
• admin notes;
• timestamps;
• screenshots;
• internal risk assessments;
• actions taken. We use this information to operate a fair and consistent review, complaint and moderation process, protect users, respond to legal issues, prevent abuse and maintain platform integrity.

2.9 Technical and usage information

We may collect:

• IP address;
• browser type;
• device type;
• operating system;
• referring pages;
• pages viewed;
• time spent on pages;
• feature usage;
• error logs;
• approximate location derived from IP address;
• cookies and similar technologies;
• security logs.

2.10 Communications

If you contact us, we may process:

• your name;
• email address;
• message content;
• attachments;
• support history;
• complaint or dispute details;
• responses from our team.

3. Special category data

Certain information you choose to submit could reveal sensitive or special category data, including information about:

• racial or ethnic origin;
• political opinions;
• religious or philosophical beliefs;
• health;
• disability;
• sex life;
• sexual orientation;
• gender identity;
• trade union membership;
• biometric or genetic data. Film projects, reviews, biographies, filmmaker profiles, festival themes, diversity signals, advisor conversations or support messages may sometimes reveal this kind of information. You should not submit special category data unless it is necessary for your use of the Service. Where we process special category data, we will do so only where we have a lawful basis and an additional legal condition, such as your explicit consent, processing made public by you, processing necessary for legal claims, safeguarding, substantial public interest, or another lawful condition that applies. We do not intend to use special category data to make solely automated decisions that produce legal or similarly significant effects.

4. How we use personal information

We use personal information for the following purposes: Purpose Examples Lawful basis Account creation and management registration, login, account type, dashboard access Contract Providing the Service search, comparison, Trust Check, profiles, reports, credits, dashboard features Contract Paid services subscriptions, credits, verification fees, invoices, payment status Contract; legal obligation Festival Advisor generating responses, recording usage, deducting credits Contract; legitimate interests Festival Match matching reports, recommendations, filtering Contract; legitimate interests Reviews and ratings publishing reviews, calculating ratings, moderation Legitimate interests; consent where needed Festival claims and verification reviewing evidence, approving or rejecting claims Contract; legitimate interests Public profiles displaying festival or filmmaker information chosen for publication Contract; consent where needed Moderation and complaints handling disputes, takedowns, right of reply, evidence logs Legitimate interests; legal obligation Safety and fraud prevention detecting fake reviews, abuse, scraping, impersonation, payment abuse Legitimate interests; legal obligation Customer support responding to messages, resolving bugs, complaints and disputes Contract; legitimate interests Marketing updates, offers, product news, launch notices Consent or legitimate interests, depending on context Analytics and improvement understanding feature use, fixing bugs, improving design Legitimate interests; consent for non-essential cookies where required Legal compliance tax, accounting, consumer law, data protection, disputes Legal obligation; legitimate interests

5. AI processing

Some features, including Festival Advisor, Festival Match, Trust Check explanations, review summaries, advisory notes or recommendation tools, may use AI-assisted systems. We may use AI to help:

• analyse festival and film information;
• identify possible matches between films and festivals;
• summarise public festival information;
• organise trust signals;
• support Festival Advisor responses;
• generate draft explanations or reports;
• detect patterns that may indicate fake reviews, duplicate submissions or abuse;
• improve search and comparison features. AI is not the only basis for Festival Match or trust-support features. We may also use public sources, user-submitted information, festival-submitted information, manual research, verification evidence, user reviews, ratings, complaints, moderation history, platform rules and human review. AI-generated outputs may be inaccurate, incomplete or unsuitable. Users should not treat AI outputs as legal, financial, professional or guaranteed festival strategy advice. We do not use advisor conversations, film materials or private user data to train publicly available AI models unless we clearly tell you and obtain consent where required. Where applicable, we may identify key AI providers or subprocessors in this Privacy Policy, a Cookie Policy, a subprocessors page, or another appropriate notice.

6. Public and private information

Some information may be public, depending on the feature and your settings.

Public or semi-public information may include:

• festival profile information;
• festival names, descriptions, logos, venues, deadlines and submission links;
• verified badge status;
• public reviews and ratings;
• festival organiser replies;
• public filmmaker profile information, if enabled;
• published film profile details, if enabled.

Private or restricted information may include:

• login details;
• billing information;
• internal admin notes;
• private account settings;
• private filmmaker profiles;
• unpublished festival claims;
• verification evidence;
• advisor conversations, unless saved or shared by you;
• moderation evidence;
• complaint evidence;
• support communications. We will use reasonable measures to separate public, private and admin-only information.

7. Verification and claim evidence

If you apply to claim or verify a festival, we may collect evidence showing your affiliation with the festival or supporting the festival’s legitimacy. This may include documents, links, screenshots, email addresses, role information, venue information, public proof, official pages, award information or other evidence. We use this information to:

• assess claims;
• prevent impersonation;
• approve or reject verification;
• resolve disputes;
• protect filmmakers and platform trust;
• maintain an audit trail. Verification evidence is not intended to be public unless you submit material specifically for publication or we tell you otherwise.

8. Reviews, disputes and moderation

When you submit a review or rating, we may process your account information, review content, festival reviewed, score, timestamp and moderation history. We may use this information to:

• publish the review;
• calculate ratings;
• detect fake or manipulated reviews;
• investigate disputes;
• allow festival right of reply;
• remove abusive or unlawful content;
• protect users and platform integrity. If a festival challenges a review, we may review the content and ask for supporting information. We will not normally reveal your private contact details to the festival without your consent, unless required by law or necessary for legal claims.

9. Cookies and similar technologies

We may use cookies, pixels, local storage, scripts or similar technologies. These may be used for:

• essential site functionality;
• login and security;
• remembering settings;
• payments and fraud prevention;
• analytics;
• performance monitoring;
• marketing or advertising, if enabled. Essential cookies are necessary for the Service to work. Non-essential cookies, such as analytics or marketing cookies, should only be used with consent where required by law. Users should be able to accept, reject or manage non-essential cookies. Where we use non-essential cookies, analytics, marketing pixels, tracking tools or similar technologies, we will provide appropriate cookie information and consent controls.

10. Third-party providers

We may share personal information with trusted service providers who help us operate the Service. These may include: Provider type Purpose Hosting/app platform running the website and app Database/storage provider storing account, profile and platform data Payment processor processing subscriptions, credits, invoices and refunds Email provider sending account, support, purchase and notification emails AI provider powering Festival Advisor, Festival Match or automated tools Analytics provider measuring usage and improving the Service Error-monitoring provider detecting bugs and outages Customer-support tools responding to user requests Professional advisers legal, accounting, tax, compliance or insurance support We may identify key providers, subprocessors, cookies, analytics tools, payment providers, AI providers and email providers in this Privacy Policy, a Cookie Policy, a subprocessors page, a product notice, or another appropriate notice. We require service providers to process personal information only for authorised purposes and with appropriate security safeguards.

11. International transfers

Some providers may process personal information outside the UK or European Economic Area. Where this happens, we will use appropriate safeguards where required, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms. We assess international transfers in connection with our hosting, payment, analytics, email, AI and other service providers and use appropriate safeguards where required by applicable data protection law.

12. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Indicative retention periods are: Data type Typical retention Account data for the life of the account, then deleted or anonymised within a reasonable period Payment and invoice records up to 6 years or longer if required for tax/accounting/legal purposes Reviews and ratings while relevant to the platform, unless removed, anonymised or deleted Festival profiles while the festival profile is active, relevant or of public interest Festival claim and verification evidence while the claim is active, then retained as needed for audit, fraud prevention or disputes Advisor conversations according to the feature setting; unsaved conversations should not be retained longer than needed to provide the service, unless required for safety, billing, support or legal reasons Match reports while available in the user account or until deleted, expired or replaced Moderation and complaint records as long as reasonably needed for legal, safety, audit, dispute and platform-integrity purposes Support messages as long as needed to resolve the issue and maintain records Technical logs usually short-term unless needed for security, fraud prevention or legal reasons Marketing consent records while consent remains relevant and for a reasonable period after withdrawal We may retain information longer where necessary for legal claims, fraud prevention, accounting, regulatory compliance, safety, dispute resolution or enforcement of our Terms.

13. Your rights

Depending on where you live and the circumstances, you may have rights to:

• access your personal information;
• correct inaccurate information;
• delete your information;
• restrict processing;
• object to processing;
• withdraw consent;
• receive a copy of your data in a portable format;
• challenge certain automated decisions;
• complain to a data protection authority. To exercise your rights, contact us at hello@filmfestivalradar.com. We may need to verify your identity before responding. You also have the right to complain to the UK Information Commissioner’s Office.

14. Marketing communications

We may send you service messages about your account, payments, subscriptions, credits, security, verification, claims, support requests or important platform updates. We may also send marketing emails where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link or contacting us. Opting out of marketing will not stop essential service messages.

15. Security

We use reasonable technical and organisational measures to protect personal information. However, no online service is completely secure. You are responsible for keeping your login details safe and notifying us if you suspect unauthorised access.

16. Children

The Service is not intended for children under 18. Users must be at least 18 to create accounts, buy credits, purchase subscriptions, submit festival claims, apply for verification, or use paid features. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us and we will take appropriate steps.

17. Data from third-party sources

We may collect or use festival information from public sources, festival websites, submission platforms, public directories, user submissions, organiser submissions, review data or publicly available information. Where we receive personal information from sources other than the individual, we will provide privacy information where required and where it is reasonably possible to do so.

18. Automated decision-making and profiling

Some tools may involve automated recommendations, matching, scoring, sorting or filtering. These tools are intended to provide informational guidance and do not make legal or similarly significant decisions about users. We do not intend to make solely automated decisions that produce legal or similarly significant effects without appropriate safeguards and notices. Festival Match may use AI-assisted analysis, but it is not based only on AI and does not guarantee selection, contact, acceptance or festival suitability.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users, such as by email, account notice or website notice. The updated Privacy Policy will apply from the date shown at the top of the page.

20. Contact

Film Festival Radar is operated by MiraBan Ltd. Company number: 11135660 Registered office: 20-22 Wenlock Road, London, England, N1 7GU Website: www.filmfestivalradar.com Email: hello@filmfestivalradar.com